To help ensure every dealer has the knowledge and tools to hit the ground running, International Truck conducted a comprehensive bootcamp training series around the ins-and-outs of the S13 Integrated Powertrain. Training for dealership technicians includes 12 web-based classes, as well as hands-on training at one of six training centers across the U.S. and Canada.
A powertrain as revolutionary as the S13 Integrated Powertrain is going to require new tools—both physical and digital. A new SDS Diagnostic platform has been developed which turns current manual fault-code action plans into a more digitized process. Currently, 427 such fault code action plans have been developed and over 36 special tools have been shipped to dealers to help technicians diagnose and repair S13 Integrated Powertrain-equipped trucks. Plus, parts will also be on-hand from the get-go, helping to maximize the uptime of your fleet.
The S13 Integrated Powertrain delivers groundbreaking capabilities that transform the ownership experience, offering efficiency and technology that work in harmony to provide a seamless delivery process. International Dealerships are now armed with a new, electronic pre-delivery inspection (PDI) report, helping to ensure that your new truck is operating at peak performance before you drive it off the lot.
The OnCommand® Connection (OCC) remote diagnostics platform is built to transform simple data into valuable insights, making vehicle health issues visible, easy to understand, and actionable. OCC features that are specifically focused on uptime and total cost of ownership include OTA programming, gateway integrations, and fleet management and diagnostics capabilities.
Through OCC, customers can also monitor the location of their fleet as well as see an instant analysis of check-engine light alerts and notifications to make sure every truck is running in tip-top shape. Customers can access this information through an online portal and a dedicated mobile app, plus any alerts can be sent via email and/or text message.
Dealers can also use telematics data to track where customer vehicles operate to help keep S13 Integrated Powertrain service parts stocked more efficiently when and where they are needed.
OTA programming allows customers to update the powertrain to approved programmable parameters (such as vehicle top speed) through the OCC portal—no matter the size of the fleet. In addition, powertrain software updates are occasionally sent by International Truck via OCC for fleet mangers to download. For added simplicity, the fleet manager is not burdened with update specifics, only that a truck needs an update. Updates can relate to almost any part of the powertrain including the engine, transmission or aftertreatment. This time-saving feature means truck owners no longer need to bring their vehicles in to a dealership or repair facility to perform the update.
Gateway integrations allow customers to use factory-installed standard telematics hardware to enable access to a variety of fleet management and compliance software providers. This added convenience eliminates the cost and complexity of adding additional telematics hardware on your vehicle. All you need to do is simply call one of the current partners and subscribe.
With International® 360, customers have increased visibility and transparency throughout their service experience. Service technicians can send repair status updates to customers and provide complete service and communication history for each repair order. Customers can also request service appointments, approve estimates, review previous work orders, and more – all at the push of a button.
International Truck understands how important it is for trucks to stay on the job. To this end, several uptime-focused initiatives were created. The Uptime Command Center, for example, is on-call, ready to assist service technicians at a moment’s notice. Supporting nearly 60,000 vehicle identification numbers (VINs) and counting, the Command Center uses integrated, real-time communication and technology tools such as International 360 and OnCommand Connection data to help get you back on the road. Uptime Advocates are also available as part of International 360 and can work with your service manager to make sure you’re up-and-running as soon as possible.
The S13 Integrated Powertrain brings a wealth of powerful solutions to the table including the performance, efficiency, and durability you depend on as well as connectivity tools designed to support you – mile after mile and jobsite after jobsite. These tools provide drivers, fleets, and service technicians with the data and support they need to make informed, proactive decisions that can boost driver satisfaction, improve the total cost of ownership, and, most importantly, keep you on the road.